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What’s Keeping PR Agency Bosses Awake At Night? #agencypublisher

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Written by: David Gallagher

dgPrint@TBoneGallagher

Last week’s annual summit of the International Communications Consultancy Organization (ICCO) drew PR agency heads from nearly 40 countries to discuss the opportunities and challenges in front of the industry.

This meeting is particularly known for its candour; the fact there are no clients in attendance reduces the showboating we’re famously fond of, and the speakers (from independents and the big networks alike) are especially generous and open with their insights.

The good news: PR consulting continues to grow worldwide.   This is partly from new markets joining the global pool.  Partly from new clients adding PR for the first time to their wider business consulting and marketing communications investment.  Partly from agencies adding new services to their proposition, particularly in digital and social media. And partly, I think, from clients shifting a (small) share of their large ad budgets to PR.

The bad news: well, there’s not much bad news, but there are a number of challenges keeping agency chiefs from feeling complacent.  Specifics vary by market, but the main anxieties follow common themes.

Here’s a quick look:

  • Talent:  How do we attract talent from ‘non-traditional’ backgrounds to manage the new services and technologies our evolvling propositions require? How do we keep, develop and inspire our established talent – especially ‘millennials’?  And how do we leverage our senior talent in a fast-changing market?
  • Business models: How do we move from hourly rates and retainers to value-based service propositions (payment for business results)?  How do we structure teams to include more flexible solutions?  How can we integrate with ad agencies and other consultancies to meet complex client problems, without giving the farm away?
  • Competition: How do we manage in an environment in which we compete with each other on some engagements, while working as partners on others?  Are ad agencies our friends (for leads), competitors (for budget) or somewhere in between – frenemies?  Are digital and social media agencies potential poachers? Or acquisition candidates?  And how many unseen / disruptive competitors are there beyond our line of sight, waiting to Uberize our industry with wholly new approaches?  Does “PR” have value with the client community as a description of our proposition? Or is it need of modernization?
  • Creativity:  Are we sufficiently creative compared to other disciplines and channels?  Is it something we can teach, or is it found in talent to hire?  Are awards good indications you have it? How do you measure it?

Obviously a lot of the discussion revolved around what’s changing in our business, and how to address these developments in ways that make sense for our people, clients and shareholders.  Some of it focused on where – with a strong delegation from Africa discussing the remarkable growth and opportunity for PR consultancy there.

But maybe it was the theme of why PR advice is now more needed than ever that offered participants the greatest comfort.  Knowing that you play a role in connecting people – helping them understand each other and the world around them – can be a strong incentive to work through the operational challenges.

I’ll share some of the solutions and experiments presented in future posts, but for now, it’s good to know that as diverse as our industry is, we’re all worried about similar things.

See you in Istanbul for the ICCO Global Summit 2016!

What's Keeping PR Agency Bosses Awake At Night? #agencypublisher

/in

dgPrint@TBoneGallagher Last week’s annual summit of the International Communications Consultancy Organization (ICCO) drew PR agency heads from nearly 40 countries to discuss the opportunities and challenges in front of the industry. This meeting is particularly known for its candour; the fact there are no clients in attendance reduces the showboating we’re famously fond of, and the speakers (from independents and the big networks alike) are especially generous and open with their insights. The good news: PR consulting continues to grow worldwide.   This is partly from new markets joining the global pool.  Partly from new clients adding PR for the first time to their wider business consulting and marketing communications investment.  Partly from agencies adding new services to their proposition, particularly in digital and social media. And partly, I think, from clients shifting a (small) share of their large ad budgets to PR. The bad news: well, there’s not much bad news, but there are a number of challenges keeping agency chiefs from feeling complacent.  Specifics vary by market, but the main anxieties follow common themes. Here’s a quick look:

  • Talent:  How do we attract talent from ‘non-traditional’ backgrounds to manage the new services and technologies our evolvling propositions require? How do we keep, develop and inspire our established talent – especially ‘millennials’?  And how do we leverage our senior talent in a fast-changing market?
  • Business models: How do we move from hourly rates and retainers to value-based service propositions (payment for business results)?  How do we structure teams to include more flexible solutions?  How can we integrate with ad agencies and other consultancies to meet complex client problems, without giving the farm away?
  • Competition: How do we manage in an environment in which we compete with each other on some engagements, while working as partners on others?  Are ad agencies our friends (for leads), competitors (for budget) or somewhere in between – frenemies?  Are digital and social media agencies potential poachers? Or acquisition candidates?  And how many unseen / disruptive competitors are there beyond our line of sight, waiting to Uberize our industry with wholly new approaches?  Does “PR” have value with the client community as a description of our proposition? Or is it need of modernization?
  • Creativity:  Are we sufficiently creative compared to other disciplines and channels?  Is it something we can teach, or is it found in talent to hire?  Are awards good indications you have it? How do you measure it?
Obviously a lot of the discussion revolved around what’s changing in our business, and how to address these developments in ways that make sense for our people, clients and shareholders.  Some of it focused on where – with a strong delegation from Africa discussing the remarkable growth and opportunity for PR consultancy there. But maybe it was the theme of why PR advice is now more needed than ever that offered participants the greatest comfort.  Knowing that you play a role in connecting people – helping them understand each other and the world around them – can be a strong incentive to work through the operational challenges. I’ll share some of the solutions and experiments presented in future posts, but for now, it’s good to know that as diverse as our industry is, we’re all worried about similar things. See you in Istanbul for the ICCO Global Summit 2016!

The Death of the PR Pantologist? Hiring for the future of our industry – from the ICCO 2015 Global Summit in Milan

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Written by: Aaron Kwittken

Print@AKwittken

The Death of the PR Pantologist? Hiring for the future of our industry -- from the ICCO 2015 Global Summit in Milan

Last week, I traveled to Milan, Italy to participate in the ICCO Global Summit to moderate a panel called, “The Talent Integration Game, Decoded.”

ICCO is a gathering of some of the best and brightest in the global PR community so I was thrilled to take on the job – plus, how bad could a few days of work in Italy (and the inevitable extra pasta) be?

The panel I moderated explored the implications on hiring talent for an industry that is shifting toward a more integrated and omni-channel approach. I was joined by Maxim Behar, CEO of M3 Communications Group, and Rachel Bell, CEO and founder of Shine Communications. In our discussion, we explored how the historical sentiment that PR agency talent should be “jacks of all trades” fits in with today’s omni-channel environment. Social strategy, community management, content creation, experiential and data analytics skills are all par for the course in today’s world of PR agencies.

One of the major takeaways from the conversation came in the staunch agreement that PR agencies, globally, must start changing their internal culture to be more inclusive of specialist talents and non-traditional backgrounds. Agencies need to start integrating team members who understand a multi-disciplinary approach in order to form inter-disciplinary teams that are focused on building data-driven programs that are social and digital by design. There has been an increasing amount of comfort and credibility in the minds of CMOs, but we need to change the hearts and minds through procurement practices as well. Finally, we need to navigate meeting the “old-school” earned media needs of certain clients with the more “modern” demands of clients who favor an omni-channel approach and understand the value of a creating for them a broader message and brand awareness.

The discussion was an important and timely one, held among influential peers in the industry and around the world by whom I was honored to be surrounded. I look forward to continuing to explore and embrace the changing agency landscape, as Kwittken continues to build our specialist talent practice areas to enhance our client offerings. And meanwhile, I will continue to decompress from over indulging in gelato.

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